Frequently asked questions
What type of product do I need for my floor/surface?
The descriptions are on each product and should help you work out what you need! But if you are not quite sure, just give us a call on 01763 208222. Our friendly team will be able to offer expert advice and reccomend products to suit your needs.
How can I contact you?
You can contact us by telephone, in person or by email:
Tel: 01763 208222
Email: info@stonecleaningproducts.co.uk
Visit us:
StoneCare by Alltec
Butts Business Centre
Fowlmere
Royston
Herts
SG8 7SL
Please note, if using a SatNav, it may take you to the local park! If so, just turn around back to the main road, turn right, then next right and it will bring you round into the industrial park.
Delivery and returns info -
Delivery is £6.99 for orders under £75, and free for orders over £75. We aim to despatch all orders placed before 1pm the same day for delivery next day, however on occasion delivery may take a little longer. Timed and special deliveries available upon request.
Off shore, non-mainland postcodes and overseas orders will be charged at cost. We obtain individual shipping quotations to obtain the best possible rate, please enquire before you place your order.
Damaged orders need to be signed for as such and reported to us within 24 hours so that we may resend your order urgently (and claim from the courier!)
If for any reason you wish to return a product, please get in contact with us within 7 days of your delivery. Via telephone or email - please ensure you have your order number to hand. We are happy to accept returns of unused, unopened products within a 28 day period.
Feel free to contact us if you have any queries regarding your order.
Something wrong with your order? Or the website is misbehaving?
Just give us a call Monday-Friday, 9am-4pm, 01763 208222 and we will be more than happy to help with any problems!
